Support

Email support@roamingtravelers.com and a person will answer. Include your store’s .myshopify.com address and, if it helps, the market date and space involved — that is usually enough to find the problem without a back-and-forth.

We aim to reply within one business day. If your market is running and something is broken, say so in the subject line and it goes to the front.

Getting started

Three steps, in this order:

1. Draw your map. Upload a photo or site plan, drag a box over each pitch and name it as you already refer to it — A1, Corner, Tent 3.
2. Create a market product. Choose the days you trade and a price per space. The app builds one Shopify product with a variant for every space on every day, each stocked at one, so a space cannot be sold twice.
3. Put the booking map on your product page. The dashboard’s “Add to theme” button opens your theme editor with the block ready to place; save the theme. Then give the Admin View passcode to the people who run the market, and the Limited Staff View passcode to anyone who only needs the map and names.

Common questions

A vendor says the booking map is not showing on my store

The map is a theme block. In your Shopify theme editor, add the Book My Market booking map block to the page where you sell spaces, then save. If you have reinstalled the app, the block must be added again from the current app.

The product page says sold out but the admin shows stock

The product needs an active location that stocks inventory, and it must be published to the Online Store sales channel. The Create product screen checks both and tells you which is missing before you build anything.

Who can see vendor contact details and documents?

Only someone signed in with the Admin View passcode. The Limited Staff View passcode shows the map and names only. Change either at any time on the app’s Settings screen — old passcodes stop working immediately.

How long are vendor documents kept?

90 days after the last market day they apply to, then they are deleted automatically. Download anything you need for your own records first. See the privacy policy for the detail.

What happens if I cancel?

You move to the Free plan and keep your map, spaces, bookings and settings. Paid features stop. Nothing is deleted.

What happens when my trial ends?

The trial lasts 14 days from install. If you chose a plan during it, that plan’s first charge comes when the trial ends. If you didn’t, your store moves to the Free plan and keeps its map, bookings and settings. Choose Free before the trial ends and you are never charged.

What happens if I uninstall?

Everything for your store is permanently deleted once Shopify notifies us — bookings, settings, map, documents and logo — and reinstalling starts from nothing. Export anything you want to keep before uninstalling.

Can vendors book several days at once?

Yes. They pick the days and the spaces, and the app adds every combination to the cart together. If a space turns out to be taken on one of those days, the whole selection is returned rather than a partial booking being made.

Reporting a security issue

Email support@roamingtravelers.com with “security” in the subject. Please give us a reasonable chance to fix anything you find before making it public.